Forms and transactions
Visit our Forms page for your specific Perpetual Investment product to download a form.
Q. Why do I need to complete a customer ID form?
Q. What identification do I need to provide?
Q. How do I add to my investment?
Q. How do I make a withdrawal?
Q. Can I make a telephone withdrawal?
Q. Can I make an investment via BPay?
Q. Which Biller Code do I use?
Q. How do I get a customer reference number?
Q. How do I change my details?
Q. Why do I need to complete a customer ID form?
A. When you apply for a product you must complete the relevant customer identification form and provide the required identification documents, unless you have previously done so. This process only has to be completed once. Full instructions are provided in the customer ID forms.
This is to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006) that requires financial services providers and financial advisers to collect and verify the identity of customers.
Advisers submitting applications on behalf of their clients must either complete the ‘record of verification procedure’ section in the ID forms or send in certified copies of customer ID documents.
Customer ID forms for individuals/sole traders have been inserted into both our printed and web-based product disclosure statements. Customer ID forms for trusts have also been inserted in most PDSs. Download ID forms for all other types of customers.
Q. What identification do I need to provide?
A. Customers must provide the identification documents (e.g. current driver’s licence or passport) as requested in the relevant customer ID form. These ID documents must be verified by a financial adviser completing the ‘record of verification procedure’ in the ID form or copies of ID documents certified by an eligible person, such as a legal practitioner or Justice of the Peace. These must be submitted with the application.
Q. How do I add to my investment?
A. You may contribute to your investment online through our secure site, via BPAY, Direct Debit or cheque. Please visit our Forms page and complete an application for additional investment form for the relevant product.
Q. How do I make a withdrawal?
A. You can withdraw all or part of your investment by sending us a written request setting out your client and account number, the name of the fund, the dollar amount or number of units to be withdrawn and your payment instructions. Please visit the Forms page for more information.
You should post or email your request to us, our contact details are on the Contact Us page.
Note: Withdrawal applications received by the Sydney office before 3.00pm will use that day’s exit price. Applications received after 3.00pm Sydney time will utilise the next business day’s exit price.
Q. Can I make a telephone withdrawal?
You can make telephone withdrawals from Perpetual Cash Management Fund, Perpetual WealthFocus Investment Advantage, Perpetual WealthFocus Investment Funds and Perpetual Wholesale Funds products. To do so you need to obtain a PIN number. For information on setting up and the conditions that apply to phone withdrawals, please refer to the PDS and Additional Information document for Perpetual Cash Management Fund, Perpetual WealthFocus Investment Funds, Perpetual WealthFocus Investment Advantage or Perpetual Wholesale Funds.
Q. Can I make an investment via BPay?
A. BPAY is only available for one-off additional investments. Your BPAY additional investments will be invested according to your most recent investment strategy. If you wish to change your investment strategy for additional investments, you can call us or notify us in writing.
Please note that not all of Perpetual's products accept payments by BPAY.
The following products accept payment by BPAY:
BPAY additional investments completed by 3.00pm (Sydney time) on any business day will be processed using that day's entry price. BPAY additional investments made after 3.00pm on a business day will be processed at the entry price applicable on the next business day.
Q. Which Biller Code do I use?
A. Biller Codes differ according to transaction type. The Biller Codes are as follows:
| Transaction Type | Biller Code |
|---|---|
| WealthFocus Investment Funds | 636910 |
| WealthFocus Super Personal Contribution | 636936 |
| WealthFocus Super Spouse Contribution | 636951 |
| WealthFocus Investment Advantage | 636993 |
| Cash Management Fund | 636985 |
| Perpetual Select Investment Funds | 989459 |
| Perpetual Select Super Personal Contribution | 989475 |
| Perpetual Select Super Spouse Contribution | 514281 |
| Wholesale Active Fixed Interest Fund | 266304 |
| Wholesale Australian Share Fund | 989251 |
| Wholesale Industrial Share Fund | 989269 |
| Wholesale Concentrated Equity Fund | 989285 |
| Wholesale Geared Australian Share Fund | 989293 |
| Wholesale SHARE-PLUS Long-Short Fund | 989301 |
| Wholesale Ethical SRI Fund | 989319 |
| Wholesale Conservative Growth Fund | 989327 |
| Wholesale Diversified Growth Fund | 989335 |
| Wholesale Diversified Income Fund | 950279 |
| Wholesale Balanced Growth Fund | 989343 |
| Wholesale Diversified Real Return Fund – Class W units | 4899282 |
| Wholesale Diversified Real Return Fund – Class Z units | 83469 |
| Wholesale Dynamic Fixed Income Fund | 7385 |
| Ethical SRI Credit Fund | 83113 |
| Global Innovation Share Fund | 989137 |
| Wholesale Global Share Fund | 42374 |
| Wholesale High Grade Treasury Fund | 313940 |
| Wholesale Income Share Fund | 52399 |
| Wholesale Smaller Companies Fund | 21857 |
| Wholesale Split Growth Fund | 989376 |
| Pure Credit Alpha Fund | 489070 |
| Pure Equity Alpha Fund | 196709 |
| Pure Microcap Fund | 706002 |
| Pure Value Share Fund | 726356 |
| The Trust Company Fixed Interest Fund | 52381 |
| The Trust Company Property Securities Fund | 52415 |
| The Trust Company Australian Share Fund | 52449 |
| The Trust Company Share Imputation Fund | 52472 |
Q. How do I get a customer reference number?
A. If you are a new investor and request it on the application form, you will receive a Customer Reference Number (CRN) & Biller Code with the confirmation advice when you first set up your investment. If you are an existing investor and you wish to receive a CRN & Biller Code, we can assist you over the phone.
Q. How do I change my details?
A. You can change any of the following with one form:
You are able to complete the Change of Instructions form, which can be downloaded from the Forms section. Alternatively, we can receive a written request setting out your client and account number and the details you would like amended. Please Note: Bank account details cannot be changed over the phone.
We can receive a Change of Instructions form via post or email. Our contact details are on the Contact Us page.
Alternatively, you may wish to change your contact details on our online investor portal or by calling Investor Services on 1800 022 033 Monday to Friday between 8:30am and 6.00pm (Sydney time), where you must be identified in order for your request to be processed.