General enquiries from Investors regarding Perpetual Investment products and services, including WealthFocus and your investments
Making a complaint
At Perpetual, we appreciate trust is earned when we do the right thing by our clients. We want our clients to be satisfied with our products, services and processes, but we know that we’re not perfect. When something does go wrong or doesn’t work out as expected, we welcome the opportunity to try and make things right for our clients and ensure your issue is dealt with fairly.
If you have a complaint or concern, for more information on how to lodge a complaint with us and our complaints process