General enquiries

Investments enquiries

General enquiries from Investors regarding Perpetual Investment products and services, including WealthFocus and your investments

Making a complaint

At Perpetual, we appreciate trust is earned when we do the right thing by our clients. We want our clients to be satisfied with our products, services and processes, but we know that we’re not perfect. When something does go wrong or doesn’t work out as expected, we welcome the opportunity to try and make things right for our clients and ensure your issue is dealt with fairly.
If you have a complaint or concern, for more information on how to lodge a complaint with us and our complaints process

Perpetual Client Advocacy

Our Client Advocacy team is separate from our operational businesses and responsible for assisting our clients to achieve a responsive, timely and fair resolution to complaints they raise against Perpetual.  For more information about our complaints process and how our dedicated and independent client advocacy team can assist

Please visit our Client Advocacy page

Website Assistance 

PHONE: 1800 001 575 (within Australia)
               0800 443 879 (within New Zealand)

Perpetual acknowledges Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the Traditional Custodians of the lands on which our company is located and where we conduct our business.

We pay our respects to ancestors and Elders, past and present. Perpetual is committed to honouring Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Our Offices