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Making a complaint

At Perpetual, we appreciate trust is earned when we do the right thing by our clients. We want our clients to be satisfied with our products, services and processes, but we know that we’re not perfect. When something does go wrong or doesn’t work out as expected, we welcome the opportunity to try and make things right for our clients and ensure your issue is dealt with fairly.

If you have a complaint or concern, for more information on how to lodge a complaint with us and our complaints process.

Please visit our making a complaint page.

Our locations

Adelaide | Tarndanya

Kaurna people Level 11, 101 Grenfell Street Adelaide SA 5000
(08) 8418 5656

Brisbane | Meanjin

Turrbal people Central Plaza 1, Level 15, 345 Queen Street Brisbane QLD 4000
(07) 3834 5656

Canberra | Koyanberra

Ngunnawal / Ngambri people Level 9 - Nishi Building, 2 Phillip Law Street Canberra ACT 2601
(02) 6243 6500

Sydney (Head Office) | Warrang

Gadigal people Angel Place, Level 18, 123 Pitt Street Sydney NSW 2000
(02) 9229 9000

Melbourne | Naarm

Boon Wurrung and Woiwurrung Wurundjeri people Rialto South Tower Level 29, 525 Collins Street Melbourne VIC 3000
(03) 8628 0400

Perth | Boorloo

Whadjuk Noongar Boodjar Exchange Tower, Level 29, 2 The Esplanade Perth WA 6000
(08) 9224 4400