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General enquiries

Making a complaint

At Perpetual, we appreciate trust is earned when we do the right thing by our clients. We want our clients to be satisfied with our products, services and processes, but we know that we’re not perfect. When something does go wrong or doesn’t work out as expected, we welcome the opportunity to try and make things right for our clients and ensure your issue is dealt with fairly.
 
If you have a complaint or concern, for more information on how to lodge a complaint with us and our complaints process

Perpetual Client Advocacy

Our Client Advocacy team is separate from our operational businesses and responsible for assisting our clients to achieve a responsive, timely and fair resolution to complaints they raise against Perpetual.  For more information about our complaints process and how our dedicated and independent client advocacy team can assist

Security

Perpetual acknowledges Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the Traditional Custodians of the lands on which our company is located and where we conduct our business.

We pay our respects to ancestors and Elders, past and present. Perpetual is committed to honoring Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Speak to an expert

Make an appointment to speak to one of our expert advisers about how Perpetual can help you achieve your financial goals. Complete the form below and one of our experts will contact you.

Perpetual Lenders Mortgage Services (PLMS)

PLMS is no longer part of the Perpetual Group. The business has been acquired by First Mortgage Services (FMS).

Our office locations

Perpetual Group

Sydney (Head Office) | Warrang

Gadigal People Angel Place, Level 18, 123 Pitt Street Sydney NSW 2000
+61 (02) 9229 9000

Barrow Hanley Global Investors

Dallas

2200 Ross Avenue, 31st Floor Dallas, TX 75201, United States
+1 (214) 665 1900

Fordham Group

Melbourne | Naarm

Boon Wurrung and Woiwurrung Wurundjeri people Level 29, Rialto South Tower, 525 Collins Street Melbourne VIC 3000
+61 (03) 9611 6611

Sydney | Warrang

Gadigal people Level 18, Angel Place, 123 Pitt Street, Sydney NSW 2000
+61 (02) 9229 9000

Brisbane | Meanjin

Turrbal people Level 15, Central Plaza 1, 345 Queen Street, Brisbane QLD 4001
+61 (07) 3834 5656

Perth | Boorloo

Whadjuk Noongar Boodjar people Level 29, Exchange Plaza, 2 The Esplanade Perth WA 6000
+61 (08) 9224 4400

Jacaranda Financial Planning

Sydney

Level 15, 60 Margaret Street Sydney NSW 2000
1800 40 26 10

Melbourne

Level 29, 525 Collins Street Melbourne VIC 3000
1800 40 26 10

Brisbane

Level 15, 345 Queen Street, Brisbane
1800 40 26 10

JO Hambro Capital Management Group

London

Level 3 1 St James’s Market London SW1Y 4AH, United Kingdom
+44 (0) 20 7747 5678

Ireland

24 Fitzwilliam Place Dublin 2, Ireland D02 T296

Singapore

138 Market Street, #15-04 CapitaGreen Singapore 048946
+65 6511 6300

Munich

Brienner strasse 45 a-d, 80333 Munchen, Germany

Paris

37, rue de Surène, 75008 Paris, France

Boston

53 State Street, 13th Floor Boston, Massachusetts 02109, United States
+1 (857) 444-0633

New York

437 Madison Avenue, Suite 3603 New York, NY 10022, United States
+1 (857) 444-0633

Philadelphia

1055 Westlakes Drive, Suite 310 Berwyn, PA19312, United States
+1 (857) 444-0633

Laminar Capital

Melbourne

Level 5/North 525 Collins St Melbourne VIC 3000
+61 (03) 9001 6990

Sydney

Level 18 Angel Place, 123 Pitt Street, Sydney NSW 2000
+61 (02) 8094 1230

Brisbane

Level 15 Central Plaza 1, 345 Queen Street, Brisbane QLD 4000
+61 (07) 3123 5370

Pendal Group

Sydney | Warrang

Angel Place, Level 18, 123 Pitt Street Sydney NSW 2000, Australia
+61 (02) 9220 2000

Melbourne | Naarm

Level 43, 80 Collins St Melbourne VIC 3000, Australia

Perpetual

Sydney | Warrang

Gadigal People Angel Place, Level 18, 123 Pitt Street, Sydney NSW 2000, Australia
+61 (02) 9229 9000

Brisbane | Meanjin

Turrbal people Central Plaza 1, Level 15, 345 Queen Street, Brisbane QLD 4000, Australia
+61 (07) 3834 5656

Canberra | Koyanberra

Ngunnawal / Ngambri people Level 9, Nishi Building, 2 Phillip Law Street, Canberra ACT 2601, Australia
+61 (02) 6243 6500

Melbourne | Naarm

Boon Wurrung and Woiwurrung Wurundjeri people Level 28 and 29 Rialto South Tower, 525 Collins Street, Melbourne VIC 3000, Australia
+61 (03) 8628 0400

Adelaide | Tarndanya

Kaurna people Level 11, 101 Grenfell Street, Adelaide SA 5000, Australia
+61 (08) 8418 5656

Perth | Boorloo

Whadjuk Nyoongar people Exchange Tower, Level 29, 2 The Esplanade Perth WA 6000
+61 (08) 9224 4400

Singapore

16 Collyer Quay #07-01 Singapore 049318

Chicago

155 N Wacker Drive, Suite 4250 Chicago, IL 60606, United States

Amsterdam

Strawinskylaan 3051, Atrium Building, 4th Floor, 1077ZX Amsterdam, Netherlands

London

20 North Audley Street London W1K 6LX, United Kingdom

Hong Kong

Unit 22, Level 10, BOC Group Life Assurance Tower, 136 Des Voeux Road Central Hong Kong

Priority Life

Melbourne

level 29/525 Collins St Melbourne VIC 3000
1300 122 436

Regnan

Sydney

Level 14, The Chifley Tower, 2 Chifley Square Sydney NSW 2000, Australia
+61 (02) 9220 2000

Melbourne

Level 43, 80 Collins St Melbourne VIC 3000, Australia

London

Level 3 1 St James’s Market London SW1Y 4AH, United Kingdom

Trillium Asset Management

Boston

Two Financial Center, 60 South Street, Suite 1100 Boston, MA 02111, United States

San Francisco

160 Spear Street, Suite 250 San Francisco, CA 94105, United States

Edinburgh

93 George Street Edinburgh EH2 3ES, Scotland

TSW

Richmond

6641 W Broad St Ste 600 Richmond VA 23230, United States

The information on this website has been prepared by Perpetual Investment Management Limited ABN 18 000 866 535, AFSL 234426 (PIML) and issued by Perpetual Trust Services Limited ABN 48 000 142 049, AFSL 236648 (PTSL), which is also the responsible entity and the proposed issuer of units in the Perpetual Credit Income Trust (the Trust). 

The information contained in this website is general information only, is not financial advice, and has been prepared without taking into account your objectives, financial situation or needs.  You should consider the product disclosure statement of the Trust dated 8 March 2019 prior to making any investment decisions in relation to the Trust.  If you require financial advice that takes into account your personal objectives, financial situation or needs you should consult your licensed or authorised financial adviser. 

Neither PIML nor PTSL guarantees the repayment of capital or any particular rate of return from the Trust.  Neither PIML nor PTSL gives any representation or warranty as to the currency, reliability, completeness or accuracy of the information contained on this website.  To the extent permitted by law, no liability is accepted for any loss or damage as a result of any reliance on this information. Past performance is not a reliable indicator of future performance.