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General enquiries
Adviser service centre
General enquiries from Advisers about products and services.
Mail: GPO Box 4171, Sydney, NSW 2001
Portfolio administration service
External dealer groups only
Investments enquiries
General enquiries from Investors regarding Perpetual Investment products and services, including WealthFocus and your investments.
Mail: GPO Box 4171, Sydney NSW 2001
Making a complaint
At Perpetual, we appreciate trust is earned when we do the right thing by our clients. We want our clients to be satisfied with our products, services and processes, but we know that we’re not perfect. When something does go wrong or doesn’t work out as expected, we welcome the opportunity to try and make things right for our clients and ensure your issue is dealt with fairly.
If you have a complaint or concern, for more information on how to lodge a complaint with us and our complaints process
Perpetual Client Advocacy
Our Client Advocacy team is separate from our operational businesses and responsible for assisting our clients to achieve a responsive, timely and fair resolution to complaints they raise against Perpetual. For more information about our complaints process and how our dedicated and independent client advocacy team can assist
Security
Perpetual acknowledges Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the Traditional Custodians of the lands on which our company is located and where we conduct our business.
We pay our respects to ancestors and Elders, past and present. Perpetual is committed to honoring Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
Perpetual Private
Advice and Personal Trustee Services
Mail: GPO Box 4172, Sydney NSW 2000
Speak to an expert
Make an appointment to speak to one of our expert advisers about how Perpetual can help you achieve your financial goals. Complete the form below and one of our experts will contact you.
Perpetual Lenders Mortgage Services (PLMS)
PLMS is no longer part of the Perpetual Group. The business has been acquired by First Mortgage Services (FMS).
Institutional investors - Perpetual investments
For institutional investors and their consultants
Perpetual Corporate Trust
General enquiries about trustee and fiduciary services for Financial Institutions and Fund Managers
Sales and relationship management team - PCT
Mortgage and Document Custody enquiries - PCT
Corporate Trust payment enquiries
Investor Relations
Perpetual Limited, Level 18, Angel Place, 123 Pitt Street, Sydney, NSW, 2000
Share Registry - Link Market Services
Take your first step - contact us on 1800 631 381
Our office locations
Perpetual Group
Sydney (Head Office) | Warrang
Gadigal People
Angel Place, Level 18, 123 Pitt Street Sydney NSW 2000
+61 (02) 9229 9000
Barrow Hanley Global Investors
Fordham Group
Melbourne | Naarm
Boon Wurrung and Woiwurrung Wurundjeri people
Level 29, Rialto South Tower, 525 Collins Street Melbourne VIC 3000
+61 (03) 9611 6611
Sydney | Warrang
Gadigal people
Level 18, Angel Place, 123 Pitt Street, Sydney NSW 2000
+61 (02) 9229 9000
Brisbane | Meanjin
Turrbal people
Level 15, Central Plaza 1, 345 Queen Street, Brisbane QLD 4001
+61 (07) 3834 5656
Perth | Boorloo
Whadjuk Noongar Boodjar people
Level 29, Exchange Plaza, 2 The Esplanade Perth WA 6000
+61 (08) 9224 4400
Jacaranda Financial Planning
JO Hambro Capital Management Group
Ireland
4 Fitzwilliam Place
Dublin 2, Ireland D02 T296
Munich
Brienner strasse 45 a-d, 80333
Munchen, Germany
Paris
37, rue de Surène, 75008
Paris, France
Laminar Capital
Pendal Group
Sydney | Warrang
Angel Place, Level 18, 123 Pitt Street
Sydney NSW 2000, Australia
+61 (02) 9220 2000
Melbourne | Naarm
Level 43, 80 Collins St
Melbourne VIC 3000, Australia
Perpetual
Sydney | Warrang
Gadigal People
Angel Place, Level 18, 123 Pitt Street, Sydney NSW 2000, Australia
+61 (02) 9229 9000
Brisbane | Meanjin
Turrbal people
Central Plaza 1, Level 15, 345 Queen Street, Brisbane QLD 4000, Australia
+61 (07) 3834 5656
Canberra | Koyanberra
Ngunnawal / Ngambri people
Level 9, Nishi Building, 2 Phillip Law Street, Canberra ACT 2601, Australia
+61 (02) 6243 6500
Melbourne | Naarm
Boon Wurrung and Woiwurrung Wurundjeri people
Level 28 and 29 Rialto South Tower, 525 Collins Street, Melbourne VIC 3000, Australia
+61 (03) 8628 0400
Adelaide | Tarndanya
Kaurna people
Level 11, 101 Grenfell Street, Adelaide SA 5000, Australia
+61 (08) 8418 5656
Perth | Boorloo
Whadjuk Nyoongar people
Exchange Tower, Level 29, 2 The Esplanade Perth WA 6000
+61 (08) 9224 4400
Singapore
16 Collyer Quay #07-01
Singapore 049318
Chicago
155 N Wacker Drive, Suite 4250
Chicago, IL 60606, United States
Amsterdam
Strawinskylaan 3051, Atrium Building, 4th Floor, 1077ZX
Amsterdam, Netherlands
London
20 North Audley Street
London W1K 6LX, United Kingdom
Hong Kong
Unit 22, Level 10, BOC Group Life Assurance Tower, 136 Des Voeux Road
Central Hong Kong
Priority Life
Regnan
Melbourne
Level 43, 80 Collins St
Melbourne VIC 3000, Australia
London
Level 3 1 St James’s Market
London SW1Y 4AH, United Kingdom
Trillium Asset Management
Boston
Two Financial Center, 60 South Street, Suite 1100
Boston, MA 02111, United States
San Francisco
160 Spear Street, Suite 250
San Francisco, CA 94105, United States
Edinburgh
93 George Street
Edinburgh EH2 3ES, Scotland
TSW
Richmond
6641 W Broad St Ste 600
Richmond VA 23230, United States
The information on this website has been prepared by Perpetual Investment Management Limited ABN 18 000 866 535, AFSL 234426 (PIML) and issued by Perpetual Trust Services Limited ABN 48 000 142 049, AFSL 236648 (PTSL), which is also the responsible entity and the proposed issuer of units in the Perpetual Credit Income Trust (the Trust).
The information contained in this website is general information only, is not financial advice, and has been prepared without taking into account your objectives, financial situation or needs. You should consider the product disclosure statement of the Trust dated 8 March 2019 prior to making any investment decisions in relation to the Trust. If you require financial advice that takes into account your personal objectives, financial situation or needs you should consult your licensed or authorised financial adviser.
Neither PIML nor PTSL guarantees the repayment of capital or any particular rate of return from the Trust. Neither PIML nor PTSL gives any representation or warranty as to the currency, reliability, completeness or accuracy of the information contained on this website. To the extent permitted by law, no liability is accepted for any loss or damage as a result of any reliance on this information. Past performance is not a reliable indicator of future performance.
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Australia and New Zealand
The information on this website is intended for Australian residents or citizens who are currently located in Australia, or where expressly indicated, New Zealand residents or citizens who are currently located in New Zealand only, and should not be relied on by residents or citizens of any other jurisdiction. By clicking the “Proceed” button below, you are agreeing to the Terms & Conditions of use.
Americas
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Singapore
Please read this information carefully as it governs your use of this website. The contents of this website and the products and services mentioned are intended for persons residing in Singapore, and the information on this website if only for such persons. This website is not directed to any person in any jurisdiction where its publication or availability is prohibited. By clicking the “Proceed” button below, you are agreeing to these terms.