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Third-Party IT Security Incident – Important Notification

Third-Party IT Security Incident – Important Notification

Monday October 30, 2023

Perpetual experienced an extended outage as a result of an IT security incident. This occurred on a system provided by a third party which affected some of Perpetual’s funds. For the safety and security of our clients and systems, we disconnected from the third-party’s system when we became aware of the incident, and are currently working with the registry provider to rebuild the system as quickly as possible in a new, secure environment. 

The restoration of myPerpetual has progressed and access is now available for advisers and investors with limited functionality. Full access remains impacted by the IT security incident, including for Dealer Groups, and we are continuing to work on restoring functionality. We are communicating directly to clients as we extend access to myPerpetual. For more information on the functionality available, please visit this page.

Perpetual places the highest priority on the privacy and security of our clients’ personal information. While we have currently determined that sensitive client data remains secure and encrypted, unfortunately, a limited amount of personal information has been compromised.

Given the increasing threat of cyber security events, we are proactively informing all of our clients.

We apologise to clients for any inconvenience or concern caused.

Important questions

Perpetual remains committed to the safety of your information. For more information on online safety, please visit our Security page.


If you have any enquiries please contact our team:

For Perpetual Asset Management products and services, including WealthFocus and your investments:

Phone: 1800 022 033

Email: investments@perpetual.com.au


For Wealth Management, Financial Advice and Personal Trustee Services:

Phone: 1800 631 381

Email: perpetualprivate@perpetual.com.au