Perpetual is committed to protecting your privacy and safeguarding your personal information.
1. What personal information Perpetual collects?
2. How Perpetual collects and stores personal information?
3. How Perpetual uses personal information?
4. How personal information can be disclosed to others?
5. How you may access or correct your personal information?
6. How you can complain if you have concerns about how Perpetual has managed your personal information.?
Perpetual has practices in place to comply with the 13 Australian Privacy Principles set out in the Privacy Act 1988. These principles govern how organisations handle personal information.
This Policy is made on behalf of Perpetual Limited (ABN 86 000 431 827) and its Australian related entities. This Policy does not apply to the following entities in the Perpetual Group:
- The Trust Company (Asia) Limited.
These entities have separate privacy policies.
1. WHAT PERSONAL INFORMATION DOES PERPETUAL COLLECT?
Personal information is information or an opinion about you from which you can be reasonably identified. Perpetual collects personal information so that we can provide you with our products and services and comply with our legal obligations such as those under superannuation laws, taxation laws and the Anti-Money Laundering and Counter-Terrorism Financing Act. If Perpetual does not collect your personal information, we may not be able to provide you with a product or service.
The product or service that we are providing will determine what information we will collect about you. The kinds of personal information that Perpetual may collect and hold about you include: your name, contact details, date of birth, citizenship, tax file number (TFN), employment details, financial information and banking details. In some cases we may collect information about your family (for example, details related to your spouse, dependents or beneficiaries where we are providing you with tax or estate planning services).
In addition, we may collect personal information about individuals who are not customers of Perpetual (e.g. business contact details of a company representative with whom we deal).
Generally, we will not collect sensitive information about you (such as your race, political beliefs or religion). We may collect information about your health if necessary to provide you with a product or service (for example life or disability insurance products or to manage a claim related to such a product). If we need sensitive information, we will ask for your consent when we collect this information (unless an exemption applies).
2. HOW DOES PERPETUAL COLLECT AND STORE PERSONAL INFORMATION?
Depending on how you choose to interact with us, we may collect your personal information when you contact us or our service providers by telephone, by email, through our web site, complete an application or registration form, or when you meet one of our representatives face to face.
Perpetual may also collect information about you from third parties. For example, Perpetual may collect personal information from:
- Your authorised representatives and advisor(s);
- Our service providers;
- Your employer; or
- Our corporate clients, where we are providing services to them.
Perpetual may collect information based on how you use Perpetual's website. Perpetual uses "cookies" and other data collection methods such as pixel tags to collect information on website activity such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to our site. This information is collected to analyse and improve our website, our marketing campaigns and to record statistics on web traffic. No attempt is made by Perpetual to use this information to personally identify you.
If you access your account information online through one of the secure areas of Perpetual's website, we will collect information about your visit using cookies to track your use of our website and to allow you to effectively access your account information. This information is collected for security purposes and to protect the integrity of your account details.Securing your personal information
We hold personal information in secure computer storage facilities (both in-house and at our service providers); on paper-based files; as well as in other formats. Perpetual takes reasonable steps to protect your information from loss and unauthorised access, destruction, use, modification or disclosure. Access to personal information held by Perpetual is controlled to prevent misuse or unauthorised disclosure of the information. We utilise a range of technical security measures such as secure authentication, password controls, encryption, firewalls and anti-virus technology to prevent unauthorised access to your information.
3. HOW DOES PERPETUAL USE YOUR PERSONAL INFORMATION?
Perpetual may collect, hold, use or disclose your personal information to provide you, and our corporate clients, with a range of products and services, such as:
- Establishing and managing your investment in our superannuation or investment funds;
- Establishing a life, disability or salary continuance insurance product or managing a claim related to such a product;
- Providing you with tailored financial advice, accounting or tax services;
- Planning and managing your wills, trusts and estates; or
- Providing our corporate clients with trust, fund or fiduciary services
We may also collect, hold, use or disclose your personal information to:
- Consider any concern or complaint that you raise against Perpetual and/or to manage any legal action between you and Perpetual;
- Prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
- Identify you or establish your tax status under any Australian or foreign legislation; or
- Comply with any relevant laws, regulations, codes of practice and court orders.
Personal information collected about you may be used by different companies within the Perpetual group, but only if this is necessary in order for us to provide you with our products or services.
Perpetual may use your personal information that we have collected about you to identify a product or service that may be of interest to you. If at any time you no longer wish to be notified about other Perpetual services or promotions please contact us. Privacy specific contact details are included at the end of this policy.
4. HOW IS PERSONAL INFORMATION DISCLOSED TO OTHERS?
Perpetual does not sell, rent or trade personal information to, or with, third parties.
In some circumstances your information may be disclosed to Perpetual's related entities or service providers that perform a range of services on our behalf. Examples include:
- Mailing houses and printing companies;
- Fund and investment administrators/managers;
- Auditors and solicitors;
- Custodians and brokers;
- Registry and platform providers;
- Insurance providers;
- Information Technology vendors; or
- Other consultants.
In some circumstances, personal information may be disclosed to Perpetual related entities and third parties in jurisdictions including Australia, New Zealand, Singapore, United Kingdom and India.
Where we disclose your information to our service providers, we will take steps to ensure that they are authorised to only use personal information in order to perform the functions required by Perpetual.
Depending on the nature of the product or service that we are providing, we may disclose your personal information to your nominated representatives (e.g. your financial adviser) and their respective service providers
In relation to superannuation products, we may disclose your personal information to the trustee of another superannuation fund where your superannuation is transferred to or from the other fund.
We may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.
5. HOW YOU MAY ACCESS OR CORRECT YOUR PERSONAL INFORMATION?
You may contact us to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date.
We will need to verify your identity before giving you access, or correcting your information.
In certain circumstances, Perpetual may not be able to correct or provide you with access to your information. In these circumstances, we will write to you to explain and provide the reasons why.
6. HOW YOU MAY ACCESS OR CORRECT YOUR PERSONAL INFORMATION?
If you have a complaint related to how Perpetual has managed your personal information, please contact us using the contact information below. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised. We will acknowledge any complaint in writing within five business days and make every effort to resolve your issue within a reasonable time of us being notified.
If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. The Commissioner may be contacted on the privacy hotline: 1300 363 992.
When we write to you about our decision, we will explain how you may access an external dispute resolution scheme or make a complaint to the OAIC.
NEED MORE INFORMATION?
For information on Perpetual's policy on managing your credit information, please review our Credit Information Policy.
by email: firstname.lastname@example.org; or
by letter: The Group Privacy Officer, Perpetual Limited, GPO Box 4172, Sydney, NSW 2001