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Customer identification requirements

When you apply for a product you must complete a customer identification form and provide the required identification documents, unless you have previously done so. This process only has to be completed once. Full instructions are provided in the customer ID forms below.

This is to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006) that requires financial services providers and financial advisers to collect and verify the identity of customers.

Advisers submitting applications on behalf of their clients must either complete the ‘record of verification procedure’ section in the ID forms or send in certified copies of customer ID documents.

Customer ID requirements for individuals/sole traders have been incorporated into both our printed and web-based product disclosure statements. You can download and print customer ID forms for other entities below.

Download ID forms

For further information

  • Investor Services 1800 022 033
  • Adviser Services 1800 062 725
  • Direct Services 1800 011 022